- Toei Bus Shinjuku Branch Office: History and Visitor Information
- Historical Background of Toei Bus
- What to see and connections
- Tickets, Fares, and Accessibility
- Travel Tips and Practical Information
- Nearby Attractions: Shinjuku Gyoen National Garden
- Summary and Final Travel Advice
- References
Toei Bus Shinjuku Branch Office: History and Visitor Information
The Toei Bus Shinjuku Branch Office is part of Tokyo’s public transportation network, managed by the Tokyo Metropolitan Bureau of Transportation (Toei). It coordinates daily bus operations and helps connect residents and visitors with destinations across the city (Tokyo Updates; Toei Bus Guide).
Located near Shinjuku Station, the world’s busiest railway interchange, the branch serves as an operational hub for numerous routes across central Tokyo. Its work includes service coverage, vehicle maintenance, and customer support (Toei Bus Guide).
- Location Central Shinjuku, near Shinjuku Station.
- Visiting hours 8:00 AM to 8:00 PM daily.
- Services Ticket sales, route information, multilingual assistance, and lost-and-found.

Historical Background of Toei Bus
The Toei Bus system emerged after the Great Kantō Earthquake of 1923 as an emergency way to restore urban mobility while much of Tokyo’s infrastructure was crippled. Operations began in January 1924, just months after the disaster, and soon became a permanent part of the city’s transit network (Tokyo Updates; Wikipedia).
During the 1930s and 1940s, the city government consolidated several private bus operators into a unified system, creating a near-monopoly within central Tokyo. In 1943, the Tokyo Metropolitan Bureau of Transportation assumed control (Wikipedia).
World War II left Tokyo’s transportation network in disarray. Toei Bus helped support the city’s recovery, using surplus U.S. military vehicles and expanding during the postwar economic boom. By the early 1970s, the system had reached peak ridership, with over 1.2 million daily passengers (Wikipedia).
As Tokyo’s subway network expanded, Toei Bus modernized its fleet, introduced low-floor buses, and adopted digital tools for real-time scheduling and passenger information. It remains one of Japan’s largest municipal bus networks, covering approximately 200 routes and serving over 1,600 stops (Wikipedia).
What to see and connections
The Shinjuku Branch Office connects Toei Bus routes with major rail lines, including JR, Tokyo Metro, and private railways, making it a key interchange for travelers across Tokyo (Japan Guide: Tokyo Transport). Buses from Shinjuku link to Ikebukuro, Shibuya, and the Tokyo Dome area.
The branch oversees daily operations and scheduling for a diverse fleet, from high-frequency trunk lines to community loop buses. Its facilities support vehicle inspection, repair, and cleaning. Customer services include guidance for international visitors and help with lost items.

Tickets, Fares, and Accessibility
Tickets and fares
- Flat fare 210 yen for adults and 110 yen for children within Tokyo’s 23 wards.
- IC cards Suica and Pasmo are accepted for boarding and transfers (Japan Guide: IC Cards).
- Day passes Unlimited rides for one day.
- Cash Accepted; exact change is required.
Boarding and alighting
Enter from the front and tap your IC card or pay cash. Exit from the rear; tap your IC card again if required.
Accessibility
All Toei Buses operating from Shinjuku Branch Office are low-floor and equipped with ramps. Priority seating is available for elderly, disabled, and pregnant passengers. Signage and announcements are available in Japanese and English (Toei Bus Guide; Minna no Rakuraku).
Travel Tips and Practical Information
- Digital tools Download the Toei Kotsu Application for live route updates and offline maps.
- Peak hours Travel outside the morning and evening rush for a more comfortable ride.
- Luggage Small to medium bags are permitted; avoid large suitcases during busy times.
- Language assistance Major stops and the Shinjuku Branch Office offer English-language materials and staff support.
- Wi-Fi Select buses provide free Wi-Fi, particularly on tourist-focused routes.
Nearby Attractions: Shinjuku Gyoen National Garden
Shinjuku Gyoen National Garden is an urban garden combining Japanese, English, and French landscaping traditions. Originally a feudal estate, it later became an imperial garden and now welcomes the public as a national park (Shinjuku Gyoen National Garden).
Visiting hours and admission
- March–October 9:00 AM–5:30 PM; last entry at 5:00 PM.
- November–February 9:00 AM–4:30 PM; last entry at 4:00 PM.
- Closed Mondays, or the following day if Monday is a holiday; December 29–January 3.
- Admission 500 yen for adults; free for children under 15.
Tickets can be purchased at the gate or online. Advance purchase is recommended during cherry blossom season.
Access and facilities
- Shinjuku-gyoenmae Station (Marunouchi Line) 5 minutes to the east gate.
- Shinjuku Station (JR) 10 minutes to the south gate.
- Garden styles Japanese, English, and French.
- Amenities Restrooms, wheelchair-accessible paths, a visitor center, and a tea house serving matcha and sweets.
- Accessibility The garden is fully wheelchair-accessible; wheelchairs are available at the visitor center.
Nearby points of interest include the Tokyo Metropolitan Government Building, with free observation decks; Omoide Yokocho, a traditional food alley; and Kabukicho, an entertainment district.
Visitor tips
Late March–early April is the cherry blossom season, and late November is the autumn-color season. Buy tickets in advance during peak periods. Photography is allowed, but drones and tripods are prohibited. Outside food is not permitted; refreshments are available at the tea house.
Summary and Final Travel Advice
The Shinjuku Branch Office connects travelers with Toei Bus routes across Tokyo, while its proximity to destinations such as Shinjuku Gyoen National Garden adds to its convenience for visitors and locals (Toei Bus Guide; Shinjuku Gyoen National Garden).
For travel maps and schedules, consult official resources and plan ahead, especially during peak travel seasons. For further assistance, contact Toei Bus customer service at +81 3 3816 5700 or visit the official website.