Privacy Policy

Last Updated: September 2025 Effective Date: September 2025

1. Introduction

Welcome to Audiala (“we,” “our,” or “us”), operated by Audiala Solutions SA. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Audiala mobile application and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information

Name: Used for account personalization and display purposes
Email Address: Used for authentication, account recovery, and important communications
User ID: Unique identifier for your account
Profile Information: Any additional information you choose to add to your profile

Authentication Data

Third-party authentication tokens (when using social login)

2.2 Information Collected Automatically

Device Information

Device type and model
Operating system and version
Unique device identifiers
Mobile network information
Time zone and locale settings

Usage Information

App interactions and feature usage
Audio guides played and duration
Search queries within the app
Session information and frequency of use
Error logs and diagnostic data
Performance metrics and crash reports

Location Information (with your explicit consent)

Precise GPS location for location-based services
Approximate location for content recommendations
Places visited and route history
Duration of visits to specific locations

2.3 Information from Third-Party Services

When you connect third-party accounts:

Basic profile information from social media accounts (if used for login)
Authentication tokens from OAuth providers

3. How We Use Your Information

3.1 Essential Services (Necessary)

Provide core app functionality
Authenticate users and maintain account security
Process transactions and payments (if applicable)
Provide customer support
Send important service notifications
Comply with legal obligations

3.2 Analytics and Improvements

With your consent, we use information to:

Analyze app usage patterns and trends
Improve app performance and stability
Develop new features and services
Conduct research and analysis
Fix bugs and technical issues

3.3 Personalization

With your consent, we use information to:

Customize your app experience
Provide personalized content recommendations
Remember your preferences and settings
Suggest relevant audio guides based on your interests
Tailor the interface to your usage patterns

3.4 Marketing and Communications

With your consent, we may:

Send promotional emails about new features
Provide information about related services
Send newsletters and updates
Display targeted advertising (within applicable laws)

3.5 Location-Based Services

With your explicit consent, we use location data to:

Provide location-specific audio guides
Offer nearby points of interest
Enable navigation features
Track visits to historical sites and monuments
Provide location-relevant content and experiences

We process your personal data under the following legal bases:

Consent: For analytics, marketing, personalization, and location services
Contract: To provide our Services and fulfill our agreement with you
Legitimate Interests: For service improvements, security, and fraud prevention
Legal Obligation: To comply with applicable laws and regulations

5.1 Service Providers

We share data with trusted third-party service providers:

Analytics Providers

Google Analytics (Firebase)
Segment
Amplitude
Mixpanel

Marketing and Attribution

AppsFlyer
Facebook (Meta)
Google Ads

Infrastructure

Supabase (Database and Authentication)
Cloud storage providers
Content delivery networks

5.2 Legal Requirements

We may disclose information when required to:

Comply with legal obligations
Respond to valid legal requests
Protect our rights and safety
Prevent fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or other purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Fulfill the purposes outlined in this Privacy Policy

Retention Periods:

Account information: Until account deletion
Usage analytics: 24 months
Marketing data: 6 months after last interaction
Location data: 12 months
Chat history: Until manually deleted by user
Crash logs: 90 days

7. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Object: Object to certain processing activities
Withdraw Consent: Withdraw consent at any time
Complain: Lodge a complaint with a supervisory authority

7.2 CCPA Rights (California Residents)

You have the right to:

Know: What personal information we collect, use, and share
Delete: Request deletion of your personal information
Opt-Out: Opt-out of the sale of personal information
Non-Discrimination: Not be discriminated against for exercising your rights

7.3 Managing Your Preferences

In-App Controls:

Privacy Settings: Settings > Privacy Settings
Cookie Preferences: Manage consent for different data categories
Location Services: Enable/disable in device settings
Notifications: Manage in app settings
Account Deletion: Available in profile settings

Data Export and Deletion:

Request data export through the app
Delete account at: https://audiala.com/delete-account
Contact us at [email protected] for assistance

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption: Data encrypted in transit
Access Controls: Limited access on a need-to-know basis
Security Audits: Regular security assessments
Incident Response: Procedures for handling data breaches
Secure Development: Security-by-design principles

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by relevant authorities
Your explicit consent where required
Privacy Shield framework (where applicable)

10. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our Cookie Policy at https://audiala.com/cookies/

Types of cookies we use:

Necessary cookies (always active)
Analytics cookies (with consent)
Marketing cookies (with consent)
Personalization cookies (with consent)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through:

In-app notifications
Email notifications (for registered users)
Prominent notice within the app

The “Last Updated” date at the top indicates when this policy was last revised.

14. Data Protection Officer

A Data Protection Officer (DPO) oversees our data protection practices:

Email: [email protected]

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected] Website: https://audiala.com Support: [email protected]

Mailing Address: Audiala Privacy Team [Your Company Address] [City, State/Province, Postal Code] [Country]

16. Supervisory Authority

If you are in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

17. Privacy Policy for Specific Regions

California Privacy Rights

In addition to CCPA rights listed above, California residents have rights under Cal. Civ. Code § 1798.83 to request information about disclosures to third parties for direct marketing purposes.

European Economic Area

EEA residents have enhanced rights under GDPR as detailed in Section 7.1.

18. Automated Decision-Making

We may use automated systems to:

Provide personalized content recommendations
Detect and prevent fraud
Analyze usage patterns

You have the right to object to automated decision-making that significantly affects you.

19. Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable laws.

20. Accessibility

We are committed to making our Privacy Policy accessible to all users. If you need this policy in an alternative format, please contact us at [email protected].

Acknowledgment By using , you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Thank you for trusting Audiala with your data.