Immigration Museum

Immigration Museum Melbourne: Visiting Hours, Tickets, and Comprehensive Travel Guide

Date: 14/06/2025

Introduction

Nestled within the heart of Melbourne’s Central Business District, the Immigration Museum stands as a vibrant monument to Australia’s rich and complex migration history. Housed in the heritage-listed Old Customs House, the museum seamlessly intertwines the narratives of Melbourne’s colonial past with the personal stories of those who have journeyed to make Australia their home. Its grand Renaissance Revival architecture and the iconic Long Room reflect the building’s historical significance in regulating trade and immigration during the gold rush era and beyond (What’s On Melbourne; Museums Victoria).

Since its opening in 1998, the Immigration Museum has evolved into a dynamic cultural institution, fostering dialogue around migration’s impact on identity and community. Through immersive exhibitions such as “Identity: Yours, Mine, Ours,” “Getting In,” and the peaceful Tribute Garden, visitors are invited to engage with Australia’s migration story—its triumphs, challenges, and continuing evolution (To Hot or Not; Museums Victoria Timeline). The museum is easily accessible, prioritizes inclusivity, and is surrounded by Melbourne’s major attractions. This guide provides essential details on visiting hours, ticketing, exhibitions, accessibility, travel tips, and nearby highlights to ensure a rewarding visit for all.

Melbourne Immigration Museum Square with modern and historical buildings

Old Customs House historic building in Melbourne Australia

Old Customs House building designed by Arthur Johnson at 400-424 Flinders Street Melbourne VIC

History & Cultural Importance
Visitor Information: Hours, Tickets, Location, Accessibility
Exhibitions: Permanent and Temporary
Travel Tips and Nearby Attractions
Facilities and Accessibility Features
Special Events and Tours
FAQs
Planning Your Visit: Summary & Key Tips
References

History & Cultural Importance

The Old Customs House: Melbourne’s Gateway

The Immigration Museum occupies the historic Old Customs House at 400 Flinders Street. Built between 1855 and 1876, this grand structure once served as the administrative hub for Victoria’s customs operations, overseeing the flow of goods and people into the colony (What’s On Melbourne). Its location, adjacent to Queen’s Wharf and the Yarra River, made it central to Melbourne’s economic and demographic growth during the gold rush. Today, the Customs Gallery within the museum preserves this legacy, inviting visitors to explore the original Long Room and learn about its pivotal role in migration and commerce (To Hot or Not).

The Evolution of the Immigration Museum

Established in 1998, the Immigration Museum was created to recognize the profound influence of migration on Australia’s society. The choice of Old Customs House as its home is both symbolic and practical, linking past and present in the ongoing conversation about who belongs and how societies change (Museums Victoria Timeline).

Migration and Policy in Australia

Australia’s approach to immigration has shifted dramatically over time, from the gold rushes of the 1850s, which attracted diverse populations, to the restrictive “White Australia” policy and subsequent embrace of multiculturalism post-1970s. The museum’s exhibitions critically address these periods, highlighting how migration has shaped—and continues to shape—national identity (Museums Victoria Timeline).

Mission and Acknowledgement

The museum’s mission is to document, interpret, and celebrate the diversity of migration experiences in Victoria and Australia. It prioritizes inclusive storytelling, acknowledges the ongoing significance of First Peoples, and fosters empathy and respect for multiculturalism (What’s On Melbourne; To Hot or Not).

Visitor Information: Hours, Tickets, Location, Accessibility

Location

Address: 400 Flinders Street, Melbourne, VIC 3000 (Museums Victoria)

Opening Hours

Open Tuesday to Sunday: 10:00 AM – 5:00 PM
Closed on Mondays and public holidays (including Good Friday and Christmas Day)
Check the official website for seasonal changes and updates (Museums Victoria)

Ticket Pricing

Adult: ~AUD 15
Concession/Students/Seniors: ~AUD 12
Children under 16: Free
Family Pass (2 adults + 2 children): ~AUD 40
Victorian Seniors Card holders: Free
Museum Members: Free general entry and exhibition discounts
Tickets are available online or at the entrance (Visit Melbourne; Tickete)

Accessibility

Entrances: Step-free access via Market Street and Festivals Courtyard ramps
Lifts: To all public floors
Accessible Toilets: On ground and first floors
Low Sensory Sessions: Monthly, with dimmed lights and reduced noise
Companion Card: Complimentary entry for companions
Wheelchair and Mobility Scooter Access: Fully accessible
Guide and Assistance Dogs: Welcome
Vision & Hearing: Tactile indicators in lifts, Auslan tours for select events
Language Support: Visitor info in 13 languages (Notre Dame Expo)
Autism-Friendly Resources: Sensory maps and social scripts (Museums Victoria)

Exhibitions: Permanent and Temporary

Permanent Exhibitions

Identity: Yours, Mine, Ours: Explores individual and collective identity in multicultural Australia through interactive displays and personal stories (Museums Victoria).
Customs Gallery: Showcases the history of immigration and trade in Melbourne’s original Customs House setting.
Leaving Home & Getting In: Chronicles migrants’ journeys and arrivals in Australia, promoting empathy through artifacts and oral histories.
Tribute Garden: An outdoor memorial inscribed with migrant names, offering a space for reflection and remembrance.

Current Temporary & Special Exhibitions

Joy (2024–2025): Celebrates happiness, creativity, and resilience with installations by Victorian artists (Secret Melbourne).
The Resonant Heart: Sensory exhibition exploring migration’s emotional landscape.
Threads: Focuses on cultural identity through textiles and clothing.
My Working Life: Highlights the work experiences of migrants in Victoria.
Forget the Stereotypes: Challenges assumptions through creative narratives (Museums Victoria).

Travel Tips and Nearby Attractions

Getting There

Train: Flinders Street Station (10-minute walk)
Tram: Routes 30, 70, 75 (Market St/Flinders St Stop 3, 50 meters away)
Bus: Melbourne Visitor Shuttle (William Street, Stop 11)
Parking: No on-site parking; several public car parks are within 5-minute walk. Taxi and rideshare drop-off on Market Street (Seniors in Melbourne).

Nearby Attractions

Federation Square: Cultural precinct, 5 minutes’ walk
Royal Botanic Gardens: 15-minute walk for nature and relaxation
National Gallery of Victoria: Australia’s oldest art museum
Yarra River Walk: Scenic riverside strolls
Melbourne Aquarium, Chinatown, St Paul’s Cathedral: All within close proximity (Trip.com)

Facilities and Accessibility Features

Café and Shop: Light refreshments, educational gifts, and locally made products
Courtyard: Hosts festivals and events
Rest Areas: Ample seating throughout exhibitions and public spaces
Family-Friendly: Suitable for children, with interactive displays and free child entry
Photography: Permitted in most areas; perfect for social media

Special Events and Tours

Guided Highlights Tours: Offered regularly, including Auslan-interpreted sessions (Museums Victoria).
Low Sensory Sessions: First Saturday of each month (excluding school holidays)
Community Festivals & Workshops: Regularly scheduled in the museum courtyard (Notre Dame Expo)
Seniors Discounts: Reduced rates on tours and select events (Seniors in Melbourne)

FAQs

What are the opening hours?
Open Tuesday to Sunday, 10:00 AM – 5:00 PM. Closed Mondays and public holidays.

How do I buy tickets?
Purchase online via the official website or at the entrance.

Is the museum accessible?
Yes. Step-free entrances, lifts, accessible toilets, and sensory-friendly resources are available.

Are guided tours available?
Yes. Guided tours, including Auslan and highlights tours, are available. Check the “What’s On” page for schedules.

Is there parking?
No on-site parking, but multiple public car parks are nearby.

Can I bring children?
Yes. The museum is family-friendly with free entry for children under 16.

Can I visit with a Companion Card?
Yes. Companions receive complimentary entry.

Planning Your Visit: Summary & Key Tips

Book tickets in advance for seamless entry and to check for special exhibition requirements.
Use public transport for convenience; limited parking in Melbourne CBD.
Take advantage of accessibility features including lifts, ramps, and sensory sessions.
Explore nearby attractions to enrich your visit—Federation Square, Botanic Gardens, and the Yarra River are all within easy reach.
Check the official website for up-to-date information on events, tours, and accessibility (Museums Victoria).

References

Enhance Your Visit

For virtual tours, interactive maps, and additional guides, visit the official Immigration Museum website. Download the Audiala app for personalized audio tours and explore related articles on Melbourne’s cultural highlights.

Stay connected on social media for event updates, special offers, and behind-the-scenes content.