Cookie Policy

Last Updated: September 2025 Effective Date: September 2025

1. Introduction

Welcome to Audiala (“we,” “our,” or “us”). This Cookie Policy explains how we use cookies and similar tracking technologies when you use our Audiala mobile application and related services (collectively, the “Services”). This policy is part of and should be read in conjunction with our Privacy Policy available at https://audiala.com/privacypolicy/.

By using our Services, you agree to our use of cookies as described in this Cookie Policy. You can manage your cookie preferences at any time through the privacy settings in our app.

2. What Are Cookies?

Cookies are small text files that are placed on your device when you use our Services. They help us provide you with a better experience by:

• Remembering your preferences and settings
• Understanding how you use our Services
• Providing personalized content and experiences
• Improving our Services based on user behavior
• Ensuring the security and integrity of our Services

In our mobile application, we use similar technologies that function like cookies, including local storage, cache storage, and device identifiers.

3. Categories of Cookies We Use

3.1 Necessary Cookies (Always Active)

These cookies are essential for the basic functioning of our Services and cannot be disabled.

What they do:

• Enable core app functionality
• Maintain your session and authentication state
• Ensure security and prevent fraud
• Store critical user preferences for app operation

Examples:

• Session identifiers
• Security tokens
• Language preferences
• Accessibility settings

3.2 Analytics Cookies

These cookies help us understand how users interact with our Services, allowing us to improve functionality and user experience.

What they do:

• Track app performance and stability
• Measure feature usage and engagement
• Identify technical issues and bugs
• Generate aggregated statistics about usage patterns

Examples:

• Google Analytics
• Firebase Analytics
• Amplitude Analytics
• Mixpanel Analytics
• Custom performance monitoring

Data collected:

• App interaction events
• Feature usage frequency
• Session duration
• Error reports
• Device and OS information

3.3 Marketing Cookies

These cookies help us deliver relevant advertising and measure the effectiveness of our marketing campaigns.

What they do:

• Track marketing campaign effectiveness
• Measure app install attribution
• Enable retargeting campaigns
• Provide relevant advertisements

Examples:

• Facebook Pixel
• Google Ads
• Attribution tracking services

Data collected:

• Campaign interaction data
• Conversion events
• Ad performance metrics

3.4 Personalization Cookies

These cookies enable us to provide personalized content and experiences tailored to your interests.

What they do:

• Remember your content preferences
• Customize audio guide recommendations
• Adapt the interface to your usage patterns
• Provide location-relevant content

Examples:

• User preference storage
• Content recommendation engine
• Personalized tour suggestions
• Recently viewed locations

Data collected:

• Content interaction history
• Preference settings
• Browsing patterns within the app
• Favorite locations and tours

3.5 Location Services

While not traditional cookies, location services work alongside our cookie technologies to enhance your experience.

What they do:

• Provide location-based audio guides
• Offer nearby point-of-interest recommendations
• Enable navigation features
• Deliver location-specific content

Data collected:

• GPS coordinates (with your permission)
• Approximate location data
• Places visited
• Route history

4. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on your device:

• Analytics Providers: Google Analytics, Firebase, Amplitude, Mixpanel
• Advertising Partners: Google Ads, Facebook
• Content Delivery Networks: For faster content loading
• Payment Processors: For secure transactions (if applicable)

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.

5. How Long Do Cookies Last?

Session Cookies: Deleted when you close the app or end your session

Persistent Cookies: Remain on your device for a set period:

• Necessary cookies: Up to 12 months
• Analytics cookies: Up to 24 months
• Marketing cookies: Up to 6 months
• Personalization cookies: Up to 12 months

6. Managing Your Cookie Preferences

You have full control over your cookie preferences. You can manage them through:

In-App Settings

1. Open the Audiala app
2. Navigate to Settings > Privacy Settings
3. Toggle your preferences for each cookie category
4. Save your preferences

Device-Level Controls

• iOS: Settings > Privacy > Tracking (to limit ad tracking)
• Android: Settings > Privacy > Ads (to reset advertising ID)

Browser Controls (for web-based features)

Most browsers allow you to:

• Delete existing cookies
• Block all cookies
• Set preferences for specific websites

Note: Disabling certain cookies may impact the functionality of our Services.

7. Cookie Settings by Feature

8. Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have specific rights regarding cookies:

• Right to Consent: We will ask for your explicit consent before using non-necessary cookies
• Right to Withdraw Consent: You can withdraw consent at any time through the app settings
• Right to Access: Request information about the cookies we use
• Right to Object: Object to the use of cookies for certain purposes
• Right to Delete: Request deletion of cookie data

To exercise these rights, contact us at [email protected]

9. Your Rights Under CCPA

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect through cookies
• Right to Delete: Request deletion of your cookie data
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

10. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect cookie data from children. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Cookie data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses
• Adequacy decisions
• Your explicit consent where required

12. Security

We implement appropriate technical and organizational measures to protect cookie data, including:

• Encryption of sensitive data
• Regular security audits
• Access controls and authentication
• Secure data transmission protocols

13. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of significant changes through:

• In-app notifications
• Email notifications (if you’ve provided your email)
• A prominent notice in the app

The “Last Updated” date at the top of this policy indicates when it was last revised.

14. Contact Information

If you have questions about this Cookie Policy or our cookie practices, please contact us:

Email: [email protected] Website: https://audiala.com Data Protection Officer: [email protected]

Mailing Address: Audiala Privacy Team [Your Company Address] [City, State/Province, Postal Code] [Country]

15. Cookie Declaration Table

16. Glossary

Cookie: Small text file stored on your device Session: Period of activity in the app Persistent Cookie: Cookie that remains after app closure First-Party Cookie: Cookie set by Audiala Third-Party Cookie: Cookie set by external services Device Identifier: Unique ID assigned to your device Local Storage: Browser/app storage mechanism similar to cookies

This Cookie Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.