The Other Palace London: Visiting Hours, Tickets, and Historical Sites Guide
Date: 14/06/2025
Introduction
The Other Palace, nestled in Victoria, London, is a leading hub for new musical theatre and cultural innovation. Purpose-built on the historic site of the former Westminster Theatre, which was lost to fire in 2002, The Other Palace opened its doors in 2012 and rebranded in 2017. Today, it stands as a vibrant Off West End venue, attracting theatre lovers with its contemporary architecture, flexible spaces, and proximity to major London landmarks like Buckingham Palace and Westminster Abbey (Official Theatre, Wikipedia).
This comprehensive guide provides essential information for visitors, including opening hours, ticketing options, architectural highlights, accessibility features, and tips for combining your theatre experience with nearby historical attractions.
Table of Contents
- Overview and Historical Origins
- Visiting Hours & Ticket Information
- Getting There: Transport & Accessibility
- Architectural & Cultural Highlights
- Notable Productions & Events
- Visitor Experience & Amenities
- Nearby Attractions
- Practical Tips & FAQs
- Summary & How to Stay Updated
- References
Overview and Historical Origins
Located at 12 Palace Street, The Other Palace is a contemporary theatre designed to support and showcase emerging musical talent. Unlike London’s traditional theatres, it was purpose-built for 21st-century audiences and creators.
The site itself has a rich past, transitioning from Charlotte Chapel (1766) to a cinema, then the Westminster Theatre, and, after a devastating fire, being reborn as St. James Theatre in 2012 before becoming The Other Palace (The Other Palace - About). Its transformation under the stewardship of Andrew Lloyd Webber’s LW Theatres and later Bill Kenwright Ltd symbolizes the resilience and constant evolution of London’s theatre scene.
Visiting Hours & Ticket Information
- Box Office Hours: Typically open Monday to Saturday, 10:00 AM–6:00 PM, with extended hours on performance days.
- Performance Times: Most evening shows start between 7:00 PM and 8:00 PM; matinees are held on select days, usually around 2:30 PM (The Other Palace What’s On).
- Tickets: Available online, by phone, or at the box office. Prices range from £15 to £45 depending on the production and seat location. Concessions are available for students, seniors, and groups. Early booking is advised for popular shows like “The Lightning Thief: The Percy Jackson Musical” (TodayTix, WhatsOnStage - Lightning Thief Extension).
- Theatre Tokens: The venue accepts Theatre Tokens for flexible ticket gifting and redemption (Theatre Tokens).
Getting There: Transport & Accessibility
Transport Options
- Tube: Victoria Station (Victoria, District, and Circle Lines) is a 5-minute walk away.
- Train: National Rail services at Victoria Station.
- Bus: Numerous day and night bus services from Victoria Bus Station.
- Car: Limited parking nearby; public transport is strongly recommended (London Theatre).
Accessibility
The Other Palace is dedicated to inclusivity:
- Step-free access throughout the venue.
- Designated wheelchair seating in both main and studio theatres.
- Accessible toilets and lifts to all public levels.
- Hearing enhancement systems and welcoming policy for assistance dogs.
- Relaxed and accessible performances for neurodivergent and disabled guests (The Other Palace).
Architectural & Cultural Highlights
Design and Facilities
- Main Auditorium: 312-seat, single-level, steeply raked for excellent sightlines; flexible for different staging formats (SeatPlan).
- Studio Theatre: 120-seat black box space, adaptable for workshops, cabaret, and experimental productions.
- Public Spaces: Light-filled foyers, clear signage, and step-free entry.
- The Other Gin Palace Bar: Over 50 gins, coffees, and light bites in a stylish, social setting.
- The Other Bites Restaurant: Diverse dining options, including vegetarian and gluten-free.
Technical Infrastructure
- Modern lighting and sound systems.
- Full fly tower for complex set changes.
- Backstage facilities include spacious dressing rooms and production offices (Wikipedia).
Integration with the Urban Fabric
The glass façade and contemporary design invite engagement from both theatre-goers and passersby, while its location near major attractions encourages pre- and post-show exploration.
Notable Productions & Events
The Other Palace is renowned for nurturing new musicals and hosting UK/European premieres, including:
- “Heathers the Musical”
- “The Lightning Thief: The Percy Jackson Musical” (run extended due to demand)
- “Cake: The Marie Antoinette Playlist”
- “Fantastically Great Women Who Changed the World”
- “Cruel Intentions: The ’90s Musical”
- “Amélie the Musical”
- “Falsettos”
Regular events include MTFestUK, Musical Bites, and cabaret/comedy nights, providing platforms for emerging and established talent (All That Dazzles, TodayTix).
Visitor Experience & Amenities
Arriving and Navigating
- Arrive 30 minutes early to enjoy the bar, restaurant, and foyer spaces.
- All seats offer clear views; central, mid-to-front rows are particularly immersive (SeatPlan).
- Restrooms and bar areas are easily accessible from all levels.
Audience Comfort & Etiquette
- Photography and recording during performances are prohibited.
- Silence mobile devices and respect theatre etiquette.
Merchandise
Show-related merchandise is often available in the foyer.
Nearby Attractions
The theatre’s central Victoria location makes it a perfect starting point for exploring:
- Buckingham Palace
- Westminster Abbey
- St. James’s Park
- Victoria Palace Theatre
- Apollo Victoria Theatre
- Victoria and Albert Museum
Great photo opportunities abound at the theatre’s façade and in nearby parks.
Practical Tips & FAQs
When is the box office open?
Monday–Saturday, 10:00 AM–6:00 PM; check the website for updates.
Where can I buy tickets?
Online, by phone, or in person at the box office.
Is the venue accessible?
Yes, with step-free access, accessible toilets, and hearing systems.
Are tours available?
Occasionally, by appointment or during special events.
Are dining options available?
Yes, at The Other Bites restaurant and The Other Gin Palace bar.
What is the best way to get there?
Public transport is recommended due to limited parking.
Can I take photos inside?
Not during performances, but the exterior and foyer are great for photos.
Summary & Staying Updated
The Other Palace distinguishes itself through its commitment to new musical theatre, inclusive design, and active community engagement. Its accessible facilities, modern amenities, and varied programming make it a standout destination for both regular theatre-goers and first-time visitors. Book early for popular shows, plan your journey using public transport, and take advantage of pre- and post-show amenities.
For the latest updates on shows, tickets, and events, visit the official website, and consider downloading the Audiala app for real-time alerts and exclusive content.
