Visiting The Medical City Ortigas, Metro Manila, Philippines: Guide, Tickets, Hours, and Tips

Date: 04/07/2025

Introduction

The Medical City Ortigas, located in the bustling business district of Pasig City, Metro Manila, stands as a beacon of advanced healthcare and compassionate patient care in the Philippines. Established originally as ABM Sison Hospital in 1967 and relocated to Ortigas Avenue in 2004, it has evolved into a premier medical institution renowned for state-of-the-art facilities, comprehensive specialty centers, and a patient-focused environment. This guide provides comprehensive information for both local and international visitors—covering the hospital’s history, visiting hours, access, facilities, patient services, and practical tips to ensure a seamless experience (The Medical City Official Website, Health-Tourism.com, BWorld Online).

Overview and Significance

Since its inception, The Medical City Ortigas (TMC Ortigas) has played a pivotal role in shaping healthcare delivery in Metro Manila. Its 1.5-hectare campus features spacious lobbies, clear signage, and accessible facilities, all designed for optimal patient flow and comfort. The hospital is home to several renowned specialty institutes, such as the Augusto P. Sarmiento Cancer Institute and Cardiovascular Institute, and boasts a recently expanded emergency department for rapid, high-quality care.

Beyond medical services, TMC Ortigas actively engages with the community through wellness programs, health events, and cultural initiatives, making it both a healthcare leader and a significant community hub. Its location also provides convenient access to local attractions like Ortigas Park, SM Megamall, and Robinsons Galleria, enhancing the hospital visit experience.

Table of Contents

  1. Location and Accessibility
  2. Visiting Hours and Entry Protocols
  3. Facilities and Visitor Amenities
  4. Patient and Visitor Services
  5. Core Medical Services and Centers of Excellence
  6. Safety, Accreditation, and Innovation
  7. Practical Tips for Visiting
  8. Nearby Attractions and Accommodations
  9. Frequently Asked Questions (FAQ)
  10. Summary Table: Quick Facts
  11. Contact and Further Information
  12. Sources

Location and Accessibility

Address: Ortigas Avenue, Pasig City, Metro Manila, Philippines
TMC Ortigas is centrally located in Ortigas Center, providing easy access from Quezon City, Mandaluyong, and Pasig.

  • By Car: Accessible via Ortigas Avenue; on-site parking and valet services are available.
  • By Public Transport: Serviced by jeepneys, buses, and UV Express routes. The nearest MRT station is Ortigas (MRT-3), about 2 km away.
  • From Airport: Approximately 15 km from Ninoy Aquino International Airport (NAIA), with travel time ranging from 30 minutes to over an hour depending on traffic (Health-Tourism.com).

Visiting Hours and Entry Protocols

  • General Visiting Hours: 9:00 AM – 9:00 PM (may vary by department and patient condition)
  • ICU and Special Care Units: More restrictive hours, typically 10:00 AM – 12:00 PM and 5:00 PM – 7:00 PM
  • Entry Requirements:
    • Registration at the entrance with a valid government-issued ID
    • Completion of an online COVID-19 screening within 24 hours of your visit
    • Visitor badges issued upon check-in (Visitor Guidelines)

There is no entrance fee or ticket required for visitors or patients.


Facilities and Visitor Amenities

TMC Ortigas is designed for comfort, convenience, and accessibility:

  • Spacious Waiting Lounges: Located on most floors
  • Dining Options: Cafeterias and coffee shops serving a variety of cuisines
  • Pharmacy and Retail: In-house pharmacy and ATMs for convenience
  • Wi-Fi Access: Complimentary in public areas and patient rooms
  • Prayer and Meditation Rooms: Quiet spaces for reflection
  • Accessibility: Ramps, elevators, wheelchair assistance, and accessible restrooms (KGM Resorts)

Patient and Visitor Services

  • Appointment Booking: Online via The Medical City’s portal or by phone
  • Telehealth Services: TMConnect platform for remote consultations and appointment management
  • International Patient Concierge: Multilingual support, travel arrangements, and assistance for foreign visitors
  • Wellness Packages: Preventive health checks and specialized programs
  • Support Services: Nurse navigators to guide patients through complex treatments

Core Medical Services and Centers of Excellence

TMC Ortigas is recognized for its comprehensive medical offerings, including:

  • Augusto P. Sarmiento Cancer Institute: Full spectrum oncology care (The Medical City Services)
  • Cardiovascular Institute: Rapid response for cardiac emergencies and advanced diagnostics
  • Neuroscience Center: Specialized care for neurological conditions and stroke
  • Wellness and Aesthetics Institute: Preventive health and aesthetic treatments
  • Diagnostic and Ancillary Services: 24/7 imaging and laboratory services, rehabilitation therapies (Health-Tourism.com)

Safety, Accreditation, and Innovation

  • Accreditation: Joint Commission International (JCI) certified, upholding global standards in patient safety (The Medical City)
  • Infection Control: Strict protocols, including COVID-19 measures
  • Security: 24/7 security staff and CCTV coverage
  • Technological Advancements: Integrated electronic medical records, digital queuing, and rapid diagnostics

Practical Tips for Visiting

  • Arrive Early: Allow time for registration and health screening
  • Bring Essentials: ID, insurance card, chargers, and comfort items
  • Check Online: For policy updates or temporary restrictions
  • Prepare Medical Records: Bring copies of test results and previous medical history, especially for international patients (KGM Resorts)
  • Financial Arrangements: Confirm insurance coverage, bring receipts, and inquire about payment plans if needed (ExpatInsure)

Nearby Attractions and Accommodations

  • Shopping & Dining: SM Megamall, Robinsons Galleria, and numerous restaurants are within walking distance
  • Green Spaces: Ortigas Park and Pasig Rainforest Park offer relaxation
  • Nearby Hotels: Multiple options in Ortigas Center, often with special rates for Medical City patients (KGM Resorts)

Frequently Asked Questions (FAQ)

Q: What are the official visiting hours?
A: 9:00 AM to 9:00 PM for general wards; check with specific departments for variations.

Q: Do I need a ticket to visit?
A: No, but registration and compliance with health protocols are required.

Q: Is parking available?
A: Yes, with options for self-parking and valet services.

Q: Are translation services available?
A: Yes, by request, especially for international patients.

Q: How can I schedule an appointment?
A: Online via the hospital’s website or by phone.


Summary Table: Quick Facts

FeatureDetails
AddressOrtigas Avenue, Pasig City, Metro Manila, Philippines
Contact(+632) 8988-1000 / (+632) 8988-7000 / [email protected]
Visiting Hours9:00 AM – 9:00 PM (general, may vary by department)
LanguageEnglish, Filipino
Payment MethodsCash, credit cards, bank transfer, insurance
AccessibilityWheelchair accessible, elevators, ramps
AccommodationOn-site rooms, nearby hotels
Online ServicesAppointment booking, telemedicine, patient portal
Security24/7 security, visitor badges, CCTV
Emergency Number911 (Philippines)
COVID-19 ProtocolsOnline screening, mask-wearing, visitor limits

Contact and Further Information

For additional guidance, download the Audiala app for real-time maps, appointment management, and news alerts.


Sources


Thank you for choosing The Medical City Ortigas. Whether you’re seeking specialized care, visiting a loved one, or attending a health event, this guide aims to ensure your experience is smooth, informed, and comfortable. For the latest updates, always refer to the official website or the Audiala app.

Visit The Most Interesting Places In Metro Manila

Abad Santos Avenue
Abad Santos Avenue
Abs-Cbn Broadcasting Center
Abs-Cbn Broadcasting Center
Adriatico Street
Adriatico Street
Angelicum College
Angelicum College
Anonas Station
Anonas Station
Araneta Center–Cubao Station
Araneta Center–Cubao Station
Arch Of The Centuries
Arch Of The Centuries
Archives Of The University Of Santo Tomas
Archives Of The University Of Santo Tomas
Arellano University
Arellano University
Arnaiz Avenue
Arnaiz Avenue
Asia Pacific College
Asia Pacific College
Asian Social Institute
Asian Social Institute
Ateneo De Manila University
Ateneo De Manila University
Ayala Avenue
Ayala Avenue
Ayala Station
Ayala Station
Ayala Tower One
Ayala Tower One
Ayala Triangle Gardens
Ayala Triangle Gardens
Bahay Tsinoy
Bahay Tsinoy
Balintawak Station
Balintawak Station
Battle Of Manila
Battle Of Manila
Betty Go-Belmonte Station
Betty Go-Belmonte Station
Betty Go-Belmonte Street
Betty Go-Belmonte Street
Boni Avenue
Boni Avenue
Boni Station
Boni Station
Bridgetowne
Bridgetowne
Broadcast City
Broadcast City
Broadway Centrum
Broadway Centrum
Buendia Railway Station
Buendia Railway Station
Buendia Station
Buendia Station
Camp Aguinaldo
Camp Aguinaldo
Camp Crame
Camp Crame
Chino Roces Avenue
Chino Roces Avenue
|
  Christ'S Commission Fellowship
| Christ'S Commission Fellowship
Ciit College Of Arts And Technology
Ciit College Of Arts And Technology
Circumferential Road 5–Kalayaan Avenue Interchange
Circumferential Road 5–Kalayaan Avenue Interchange
City Of Manila Building Historical Marker
City Of Manila Building Historical Marker
Club Filipino
Club Filipino
Coconut Palace
Coconut Palace
Colegio De San Lorenzo
Colegio De San Lorenzo
Colegio De Sta. Rosa-Makati
Colegio De Sta. Rosa-Makati
Commonwealth Avenue
Commonwealth Avenue
De La Salle Araneta University
De La Salle Araneta University
Del Pilar Street
Del Pilar Street
Diego Cera Avenue
Diego Cera Avenue
Discovery Primea
Discovery Primea
Doña Soledad Avenue
Doña Soledad Avenue
Dr. Jose N. Rodriguez Memorial Hospital
Dr. Jose N. Rodriguez Memorial Hospital
Eastwood City
Eastwood City
Elj Communications Center
Elj Communications Center
Embassy Of Germany, Manila
Embassy Of Germany, Manila
Embassy Of Indonesia In The Philippines
Embassy Of Indonesia In The Philippines
Embassy Of Israel, Manila
Embassy Of Israel, Manila
Embassy Of Norway, Manila
Embassy Of Norway, Manila
Embassy Of The United States In Manila
Embassy Of The United States In Manila
Exportbank Plaza
Exportbank Plaza
Far Eastern University - Diliman
Far Eastern University - Diliman
Feati University
Feati University
Fernando Poe Jr. Station
Fernando Poe Jr. Station
Filoil Ecooil Centre
Filoil Ecooil Centre
Gateway Mall
Gateway Mall
Gilmore Station
Gilmore Station
Glorietta
Glorietta
Greenbelt (Ayala Center)
Greenbelt (Ayala Center)
Greenhills Shopping Center
Greenhills Shopping Center
G.T. International Tower
G.T. International Tower
Guadalupe Station
Guadalupe Station
Hidalgo Street
Hidalgo Street
Iglesia Ni Cristo Central Temple
Iglesia Ni Cristo Central Temple
Intercontinental Manila
Intercontinental Manila
Intramuros
Intramuros
J. Ruiz Station
J. Ruiz Station
José R. Reyes Memorial Medical Center
José R. Reyes Memorial Medical Center
José Rizal University
José Rizal University
Jose W. Diokno Boulevard
Jose W. Diokno Boulevard
Kalaw Avenue
Kalaw Avenue
Kalayaan College
Kalayaan College
Kamuning Station
Kamuning Station
Katipunan Station
Katipunan Station
La Mesa Dam
La Mesa Dam
La Mesa Ecopark
La Mesa Ecopark
Las Piñas Bamboo Organ
Las Piñas Bamboo Organ
Las Piñas Church
Las Piñas Church
Lawton Avenue
Lawton Avenue
League Of Women Voters Of The Philippines, Inc. Historical Marker
League Of Women Voters Of The Philippines, Inc. Historical Marker
Legazpi Active Park
Legazpi Active Park
List Of Ambassadors Of South Korea To The Philippines
List Of Ambassadors Of South Korea To The Philippines
Lkg Tower
Lkg Tower
Lopez Museum
Lopez Museum
Loyola Memorial Park
Loyola Memorial Park
Lung Center Of The Philippines
Lung Center Of The Philippines
Mabini Bridge
Mabini Bridge
Magallanes Station
Magallanes Station
Makati Avenue
Makati Avenue
Makati Coliseum
Makati Coliseum
Makati Shangri-La
Makati Shangri-La
Manggahan Floodway
Manggahan Floodway
Manila American Cemetery And Memorial
Manila American Cemetery And Memorial
Manila Central Post Office
Manila Central Post Office
Manila Chinese Cemetery
Manila Chinese Cemetery
Manila Hotel
Manila Hotel
Manila Metropolitan Theater
Manila Metropolitan Theater
Manila North Cemetery
Manila North Cemetery
Manila Observatory
Manila Observatory
Manila Philippines Temple
Manila Philippines Temple
Manila South Cemetery
Manila South Cemetery
Manuel L. Quezon University
Manuel L. Quezon University
Manuel S. Guerrero Historical Marker
Manuel S. Guerrero Historical Marker
Mapúa University
Mapúa University
Marikina Church
Marikina Church
Marikina River Park
Marikina River Park
Masjid Al-Dahab
Masjid Al-Dahab
Mckinley Road
Mckinley Road
Meralco Avenue
Meralco Avenue
Millennium Transmitter
Millennium Transmitter
Museo Pambata
Museo Pambata
Namei Polytechnic Institute
Namei Polytechnic Institute
National Center For Mental Health
National Center For Mental Health
National Museum Of Anthropology
National Museum Of Anthropology
National Museum Of Natural History
National Museum Of Natural History
National Museum Of The Philippines
National Museum Of The Philippines
National Planetarium
National Planetarium
New Bilibid Prison
New Bilibid Prison
New Era University
New Era University
Nielson Field
Nielson Field
Ninoy Aquino Avenue
Ninoy Aquino Avenue
Ninoy Aquino Stadium
Ninoy Aquino Stadium
North Avenue
North Avenue
North Avenue Station
North Avenue Station
North Bay Boulevard
North Bay Boulevard
Okada Manila
Okada Manila
Old Legislative Building Historical Marker
Old Legislative Building Historical Marker
Olivarez College
Olivarez College
One Ayala
One Ayala
One Corporate Centre
One Corporate Centre
One Roxas Triangle
One Roxas Triangle
One San Miguel Avenue
One San Miguel Avenue
Pablo Ocampo Street
Pablo Ocampo Street
Parish Of The Holy Sacrifice
Parish Of The Holy Sacrifice
Paseo De Roxas
Paseo De Roxas
Pbcom Tower
Pbcom Tower
Petron Megaplaza
Petron Megaplaza
Philamlife Tower
Philamlife Tower
Philippine General Hospital
Philippine General Hospital
Philsports Arena
Philsports Arena
Philsports Complex
Philsports Complex
Philsports Football And Athletics Stadium
Philsports Football And Athletics Stadium
Pinaglabanan Shrine
Pinaglabanan Shrine
Plaza De España
Plaza De España
Pmi Colleges
Pmi Colleges
Polytechnic University Of The Philippines, Parañaque
Polytechnic University Of The Philippines, Parañaque
Port Of Manila
Port Of Manila
Power Plant Mall
Power Plant Mall
Quezon Avenue Station
Quezon Avenue Station
Quezon Bridge
Quezon Bridge
Quirino Avenue
Quirino Avenue
Rcbc Plaza
Rcbc Plaza
Recto Avenue
Recto Avenue
Rizal Avenue
Rizal Avenue
Rizal Memorial Baseball Stadium
Rizal Memorial Baseball Stadium
Rizal Memorial Coliseum
Rizal Memorial Coliseum
Rizal Memorial Stadium
Rizal Memorial Stadium
Rizal Technological University
Rizal Technological University
Robinsons Cybergate
Robinsons Cybergate
Robinsons Equitable Tower
Robinsons Equitable Tower
Robinsons Summit Center
Robinsons Summit Center
Rockwell Center
Rockwell Center
Rufino Pacific Tower
Rufino Pacific Tower
|
  Saint Mary'S College Of Quezon City
| Saint Mary'S College Of Quezon City
Salcedo Park
Salcedo Park
San Beda University
San Beda University
San Carlos Seminary
San Carlos Seminary
Santo Domingo Church
Santo Domingo Church
Santolan Station
Santolan Station
Shangri-La Plaza Mall
Shangri-La Plaza Mall
Shaw Boulevard
Shaw Boulevard
Shaw Boulevard Mrt Station
Shaw Boulevard Mrt Station
Skycity
Skycity
Skyway
Skyway
Sm City Fairview
Sm City Fairview
Sm City North Edsa
Sm City North Edsa
Sm Megamall
Sm Megamall
Smart Araneta Coliseum
Smart Araneta Coliseum
St. Francis Square
St. Francis Square
|
  St. Luke'S Medical Center - Quezon City
| St. Luke'S Medical Center - Quezon City
Taipei Economic And Cultural Office In The Philippines
Taipei Economic And Cultural Office In The Philippines
Technological University Of The Philippines
Technological University Of The Philippines
The Beacon – Arnaiz Tower
The Beacon – Arnaiz Tower
The Enterprise Center Tower 1
The Enterprise Center Tower 1
The Gramercy Residences
The Gramercy Residences
The Medical City Ortigas
The Medical City Ortigas
The National Museum Historical Marker
The National Museum Historical Marker
The Residences At Greenbelt – San Lorenzo Tower
The Residences At Greenbelt – San Lorenzo Tower
The Session Hall Of The Senate Of The Philippines Historical Marker
The Session Hall Of The Senate Of The Philippines Historical Marker
The Shang Grand Tower
The Shang Grand Tower
The Stratford Residences
The Stratford Residences
The World Centre
The World Centre
Tiendesitas
Tiendesitas
To The Heroes Of The City Of Manila Historical Marker
To The Heroes Of The City Of Manila Historical Marker
Tomas Morato Avenue
Tomas Morato Avenue
Tower 6789
Tower 6789
Tramo Street
Tramo Street
Trump Tower Manila
Trump Tower Manila
Unionbank Plaza
Unionbank Plaza
Universidad De Manila
Universidad De Manila
University Of Asia And The Pacific
University Of Asia And The Pacific
University Of Makati
University Of Makati
University Of Perpetual Help System Dalta
University Of Perpetual Help System Dalta
University Of Santo Tomas Hospital
University Of Santo Tomas Hospital
University Of The Philippines
University Of The Philippines
University Of The Philippines Diliman
University Of The Philippines Diliman
Untv Broadcast Center
Untv Broadcast Center
Ust Plaza Mayor
Ust Plaza Mayor
Valenzuela City General Hospital
Valenzuela City General Hospital
Veterans Memorial Medical Center
Veterans Memorial Medical Center
Villamor Airbase
Villamor Airbase
Wack Wack Golf And Country Club
Wack Wack Golf And Country Club
Ynares Sports Arena
Ynares Sports Arena
Zuellig Building
Zuellig Building