Location and Accessibility
Address: Ortigas Avenue, Pasig City, Metro Manila, Philippines
TMC Ortigas is centrally located in Ortigas Center, providing easy access from Quezon City, Mandaluyong, and Pasig.
- By Car Accessible via Ortigas Avenue; on-site parking and valet services are available.
- By Public Transport Serviced by jeepneys, buses, and UV Express routes. The nearest MRT station is Ortigas (MRT-3), about 2 km away.
- From Airport Approximately 15 km from Ninoy Aquino International Airport (NAIA), with travel time ranging from 30 minutes to over an hour depending on traffic (Health-Tourism.com).
Visiting Hours and Entry Protocols
- General Visiting Hours 9:00 AM – 9:00 PM (may vary by department and patient condition)
- ICU and Special Care Units More restrictive hours, typically 10:00 AM – 12:00 PM and 5:00 PM – 7:00 PM
- Entry Requirements
- Registration at the entrance with a valid government-issued ID
- Completion of an online COVID-19 screening within 24 hours of your visit
- Visitor badges issued upon check-in (Visitor Guidelines)
There is no entrance fee or ticket required for visitors or patients.
Facilities and Visitor Amenities
TMC Ortigas is designed for comfort, convenience, and accessibility:
- Spacious Waiting Lounges Located on most floors
- Dining Options Cafeterias and coffee shops serving a variety of cuisines
- Pharmacy and Retail In-house pharmacy and ATMs for convenience
- Wi-Fi Access Complimentary in public areas and patient rooms
- Prayer and Meditation Rooms Quiet spaces for reflection
- Accessibility Ramps, elevators, wheelchair assistance, and accessible restrooms (KGM Resorts)
Patient and Visitor Services
- Appointment Booking Online via The Medical City’s portal or by phone
- Telehealth Services TMConnect platform for remote consultations and appointment management
- International Patient Concierge Multilingual support, travel arrangements, and assistance for foreign visitors
- Wellness Packages Preventive health checks and specialized programs
- Support Services Nurse navigators to guide patients through complex treatments
Core Medical Services and Centers of Excellence
TMC Ortigas is recognized for its comprehensive medical offerings, including:
- Augusto P. Sarmiento Cancer Institute Full spectrum oncology care (The Medical City Services)
- Cardiovascular Institute Rapid response for cardiac emergencies and advanced diagnostics
- Neuroscience Center Specialized care for neurological conditions and stroke
- Wellness and Aesthetics Institute Preventive health and aesthetic treatments
- Diagnostic and Ancillary Services 24/7 imaging and laboratory services, rehabilitation therapies (Health-Tourism.com)
Safety, Accreditation, and Innovation
- Accreditation Joint Commission International (JCI) certified, upholding global standards in patient safety (The Medical City)
- Infection Control Strict protocols, including COVID-19 measures
- Security 24/7 security staff and CCTV coverage
- Technological Advancements Integrated electronic medical records, digital queuing, and rapid diagnostics
Practical Tips for Visiting
- Arrive Early Allow time for registration and health screening
- Bring Essentials ID, insurance card, chargers, and comfort items
- Check Online For policy updates or temporary restrictions
- Prepare Medical Records Bring copies of test results and previous medical history, especially for international patients (KGM Resorts)
- Financial Arrangements Confirm insurance coverage, bring receipts, and inquire about payment plans if needed (ExpatInsure)
Nearby Attractions and Accommodations
- Shopping & Dining SM Megamall, Robinsons Galleria, and numerous restaurants are within walking distance
- Green Spaces Ortigas Park and Pasig Rainforest Park offer relaxation
- Nearby Hotels Multiple options in Ortigas Center, often with special rates for Medical City patients (KGM Resorts)
Frequently Asked Questions (FAQ)
Q: What are the official visiting hours?
A: 9:00 AM to 9:00 PM for general wards; check with specific departments for variations.
Q: Do I need a ticket to visit?
A: No, but registration and compliance with health protocols are required.
Q: Is parking available?
A: Yes, with options for self-parking and valet services.
Q: Are translation services available?
A: Yes, by request, especially for international patients.
Q: How can I schedule an appointment?
A: Online via the hospital’s website or by phone.
Summary Table: Quick Facts
| Feature | Details |
|---|---|
| Address | Ortigas Avenue, Pasig City, Metro Manila, Philippines |
| Contact | (+632) 8988-1000 / (+632) 8988-7000 / [email protected] |
| Visiting Hours | 9:00 AM – 9:00 PM (general, may vary by department) |
| Language | English, Filipino |
| Payment Methods | Cash, credit cards, bank transfer, insurance |
| Accessibility | Wheelchair accessible, elevators, ramps |
| Accommodation | On-site rooms, nearby hotels |
| Online Services | Appointment booking, telemedicine, patient portal |
| Security | 24/7 security, visitor badges, CCTV |
| Emergency Number | 911 (Philippines) |
| COVID-19 Protocols | Online screening, mask-wearing, visitor limits |
Contact and Further Information
- Main Trunkline (+632) 8988-1000 / (+632) 8988-7000
- Email [email protected]
- Website www.themedicalcity.com
- Online Services Appointment booking, telemedicine, patient portal (The Medical City Online Services)
For additional guidance, download the Audiala app for real-time maps, appointment management, and news alerts.
