Medica Superspecialty Hospital

Medica Superspecialty Hospital Kolkata: Visiting Hours, Tickets, and Visitor Information

Date: 14/06/2025

Introduction

Medica Superspecialty Hospital Kolkata is a leading healthcare institution in Eastern India, renowned for its high standards of clinical care and advanced technology. Established in 2010 and located on the Eastern Metropolitan Bypass in Mukundapur, the hospital boasts over 400 beds and a comprehensive range of medical specialties, including oncology, cardiology, neurology, orthopedics, and nephrology. Accredited by NABH, Medica is recognized as Asia’s largest center for Extracorporeal Membrane Oxygenation (ECMO) and houses India’s largest dialysis facility. The hospital’s commitment to affordable, world-class care is complemented by a robust visitor and patient support system, making it a preferred destination for both domestic and international patients. This guide provides a detailed overview of visiting hours, appointment procedures, travel tips, amenities, safety protocols, and practical insights for anyone planning a visit to Medica Superspecialty Hospital (Medica Hospitals, Insight Success, ThreeBestRated).

Introduction
History and Growth
Visiting Hours and Appointment Process
Travel, Parking, and Accessibility
Special Events and Tours
Nearby Attractions
Community Outreach and Leadership
Facilities and Departments
Patient Experience
Safety Protocols
Visitor Protocols
International Patient Services
Practical Tips for Visitors and Medical Travelers
FAQs
Conclusion and Key Takeaways
Sources

History and Growth

Founding and Early Development

Medica Superspecialty Hospital was established in 2010, following the Medica Group’s earlier venture in Siliguri. Its founding vision was to deliver accessible, high-quality tertiary care to the people of Eastern India (Insight Success).

Expansion and Regional Impact

Situated at 127, Eastern Metropolitan Bypass, Mukundapur, Kolkata, Medica has expanded its footprint across West Bengal, Assam, Bihar, Jharkhand, and Odisha, with dedicated cancer, cardiac, and multispecialty centers (Medica Hospitals). The hospital has significantly reduced the need for patients to seek advanced medical care outside the region, establishing itself as a regional leader in clinical excellence (Yappe).

Visiting Hours and Appointment Process

Visiting Hours

General Timings: 10:00 AM to 8:00 PM daily.
Floor/Department Specific Timings:
- 10:00 AM – 12:00 Noon: 1st Floor (CCU 1/2/3 & HDU), 3rd Floor (HDU)
- 3:00 PM – 5:00 PM: 2nd Floor (HDU 2, NICU, PICU, PHDU, CTVS, Neuro ICU), 5th Floor (ICU, HDU, General Ward)
- 6:00 PM – 7:30 PM: 4th Floor (Ward), 6th Floor (Twin sharing)
- 6th Floor Suite/Deluxe/Private: Only one 24-hour pass is issued; the 12-hour pass has been annulled
Critical Care Units: Only one visitor at a time, with brief visits (approx. 15 minutes). Young children are advised not to visit frequently.

(Medica Hospitals – Patient Guide, Medica Hospitals – Patients & Visitors)

Appointment Booking and Registration

Online: Book via the official website.
Phone: Appointments can also be made by calling the hospital.
Walk-in: Available, but prior booking is recommended to minimize waiting.
Onsite Registration: Complete at the hospital reception, or pre-register online.

Travel, Parking, and Accessibility

Location: 127, Eastern Metropolitan Bypass, Nitai Nagar, Mukundapur, Kolkata, West Bengal 700099 (Doctors Hive)
Transport: Easily accessible by car, taxi, and public transport. About 20 km from Netaji Subhas Chandra Bose International Airport.
Parking: Ample, free parking for patients and visitors.
Accessibility: Ramps, elevators, and dedicated facilities for differently-abled patients and visitors.

Special Events and Tours

The hospital organizes health camps, outreach programs, and guided tours during health awareness months. Check the hospital’s website or social media for updates.

Nearby Attractions

Science City Kolkata
South City Mall
Parks and Eateries around Mukundapur These options provide relaxation and dining alternatives for patients’ families and visitors during their stay.

Community Outreach and Leadership

CSR Initiatives: Programs like KARMA (Kolkata Accident Response and Medical Assistance), Medica Flying Doctors, and HOPE support underserved communities.
Leadership: Under Dr. Alok Roy, Medica prioritizes innovation, affordability, and patient safety (Insight Success).

Facilities and Departments

Infrastructure and Accreditation

Over 400 beds, NABH accredited (ThreeBestRated).
Spacious waiting areas, private rooms, Wi-Fi, cafeteria, and 24/7 pharmacy (MapHospitals).

Specialized Departments and Technology

Oncology: Linear accelerator, nuclear medicine, advanced surgical suites (HospitalGlob).
Cardiology: Cath labs, surgery suites, dedicated ICU.
Neurology/Neurosurgery: Advanced imaging, neurocritical care.
Orthopedics: Joint replacement, spine surgery, modular OTs, rehab units.
Nephrology: Largest regional dialysis unit.
Others: Gastroenterology, Urology, ENT, Pediatrics (MapHospitals).
Emergency Services: 24/7 emergency and trauma care, blood bank, MRI/CT/digital X-ray.

Accommodation and Support

Range from general wards to super deluxe rooms.
Assistance for international/outstation patients with lodging and airport transfers (Mediguide India).

Digital and Telemedicine Services

Online appointment booking and teleconsultation (ThreeBestRated).

Patient Experience

Quality of Care

Multidisciplinary, evidence-based care.
Positive reviews for doctor expertise and patient interaction (HospitalGlob; HexaHealth).

Nursing and Support Staff

Compassionate, multilingual staff, with notable support for international patients (HexaHealth).

Patient Feedback and Ratings

Average rating: 4.0/5 from nearly 90 reviews.
Highlights include efficient admission, pain management, hygiene, and psychological support. Some concerns about peak-time waiting.

International Patient Services

Visa support, airport pickup, accommodation help via a dedicated desk (Mediguide India).

Safety Protocols

Accreditation and Compliance

NABH accreditation ensures adherence to strict safety and quality standards (ThreeBestRated).

Infection Control and Hygiene

Rigorous sanitization, PPE, isolation wards, and strict hand hygiene.

Emergency Preparedness

24/7 ACLS-equipped ambulances, trauma team, regular safety drills (ThreeBestRated).

Medication and Surgical Safety

Centralized pharmacy, surgical safety checklists, and vigilant anesthesiology monitoring.

Patient Identification and Data Security

Unique IDs, electronic medical records, and strict access control (MapHospitals).

Visitor and Family Safety

Regulated visitor access, hand hygiene, and masking in sensitive areas.

Continuous Improvement

Patient feedback via surveys and suggestion boxes; regular audits and public reporting (ThreeBestRated).

Visitor Protocols

General Guidelines

No smoking or tobacco products on premises (Medica Hospitals – Patient Guide).
Maintain decorum and hygiene.

Entry and Security

Main entrance closes at night; use the emergency entrance after hours.
Valid ID required for entry or document collection.
One attendant per patient for OPD/IPD, as per post-pandemic protocols.

Special Protocols

Only one attendant card for dialysis and cath lab patients.
Health Hosts at “May I Help You” desks guide first-time visitors.

Food and Nutrition

Meals are provided by the hospital, tailored to medical needs. No outside food.
Special diets upon doctor’s advice and dietician approval.

Clothing and Personal Items

Hospital attire is mandatory during stay; personal clothing only at discharge.

Confidentiality

No telephonic disclosure of medical information without patient consent.

(Medica Hospitals – Patients & Visitors)

International Patient Services

International Desk Services

Pre-arrival coordination: medical visa letters, appointments, travel (Medica Hospitals – International Patients).
Visa support as per FRRO guidelines.
Contact Points:
- Poulami Paul: +91 7044025089
- Shivnam Barman: +91 7044451449
- Subham Chakraborty: +91 7044025091
- Email: [email protected]
Bangladesh Information Center in Dhaka: +880 1714680021; [email protected]

Arrival and Admission

Airport pickup/drop-off upon request (Madre Healthcare).
Multilingual staff and interpreters.
Admission guided by guest relations executives; in-room admission for super deluxe rooms.

Inpatient and Outpatient Services

Health Hosts provide support from registration to discharge.
Meals tailored to cultural/dietary needs, subject to medical approval.
All medicines dispensed by the hospital’s pharmacy.

Financial and Insurance Assistance

Transparent billing, with surgery packages from INR 1,75,000 (~$2,400) (Madre Healthcare).
Assistance with insurance claims and payments; advance deposits may be required.

Discharge and Follow-Up

Advance notice for discharge; coordinators support travel planning.
Authorization required for third-party collection of medical records.

Practical Tips for Visitors and Medical Travelers

Location and Transport

Address: 127, Eastern Metropolitan Bypass, Nitai Nagar, Mukundapur, Kolkata (Doctors Hive)
20 km from the airport; recommended to use pre-arranged hospital transport or app-based taxis.

Accommodation

Room options: multi-sharing, twin sharing, deluxe, super deluxe.
Nearby hotels/guesthouses from $25 per night (Medicstreet).

Communication

Wi-Fi in rooms/public areas.
International/local SIM cards available.
English, Hindi, Bengali spoken; interpreters available.

Food and Dietary Needs

Only hospital-catered meals provided to inpatients.
Visitors can dine at nearby restaurants.

Money Matters

Currency exchange at airport and banks; ATMs nearby.
Payments accepted by credit/debit cards, wire transfer, and INR cash.

Safety and Security

Minimize valuables; lockers available in some rooms.
24/7 emergency and ambulance services (Madre Healthcare).

Cultural Sensitivity

Dress modestly and respect local customs.
Prayer/quiet spaces available upon request.

Health and Hygiene

Check for recommended vaccinations.
COVID-19 protocols (masking, hand hygiene, distancing) may apply.

Frequently Asked Questions (FAQs)

Q1: What are visiting hours?
A1: Vary by floor/ward, with general hours 10:00 AM–8:00 PM. See Visitor Protocols for details.

Q2: Is visa/travel assistance available for international patients?
A2: Yes, through the International Desk.

Q3: Can inpatients have outside food?
A3: No, but visitors can eat at nearby restaurants.

Q4: Who do I contact for international patient services?
A4: Call +91 7044025091 or email [email protected].

Q5: Is language support available?
A5: Yes, with multilingual staff and interpreters.

Conclusion and Key Takeaways

Medica Superspecialty Hospital Kolkata exemplifies the fusion of advanced medical technology, compassionate patient-centric care, and robust safety protocols in Eastern India. Comprehensive facilities, multidisciplinary expertise, and a structured visitor policy ensure a seamless experience for patients and families. International desks, telemedicine, and digital services streamline access for global and outstation visitors. Continuous improvements and community outreach affirm Medica’s leadership under Dr. Alok Roy.

To maximize your visit, regularly consult the official Medica Hospitals website, utilize their mobile app for appointments, and follow their social media for updates and health tips. Medica remains a trusted destination where innovation meets patient care.