Hôtel Des Douanes

Hôtel des Douanes Brussels: Visiting Hours, Tickets, and Complete Travel Guide

Date: 14/06/2025

Introduction

Nestled within the vibrant Tour & Taxis complex, the Hôtel des Douanes is a testament to Brussels’ rich industrial past and its ongoing transformation into a modern, sustainable city. Originally built in the early 20th century as the city’s customs headquarters, this architectural gem now serves as a dynamic venue for offices, cultural events, and exhibitions. Thanks to thoughtful restoration and adaptive reuse, the Hôtel des Douanes seamlessly bridges heritage with innovation, making it an essential stop for visitors seeking to explore Brussels’ historical and architectural treasures.

This guide offers a comprehensive overview of the Hôtel des Douanes, including its history, architectural highlights, visiting hours, ticket information, accessibility, and practical travel tips. Whether you are a history enthusiast, architecture lover, or cultural explorer, here you’ll find everything you need to plan your visit.

Discover the Hôtel des Douanes: A Brussels Historical Site
History and Significance of Hôtel des Douanes
Architectural Heritage and Design
Visiting Information: Hours, Tickets, Accessibility
Events, Tours, and Modern Use
Integration with Tour & Taxis Site
Getting There: Location and Transport
Nearby Attractions
Visitor Facilities and Practical Tips
FAQ – Frequently Asked Questions
Conclusion and Call to Action
Sources and Further Reading

Discover the Hôtel des Douanes: A Brussels Historical Site

Located at Rue Picard 1/3, within the Tour & Taxis district, the Hôtel des Douanes stands out as a prime example of heritage preservation and adaptive reuse. Originally serving as the customs administration building, it has been meticulously restored and modernized, now hosting offices, cultural events, and public exhibitions. Its central role in Brussels’ industrial history and ongoing urban renewal makes it a must-visit for anyone interested in the city’s evolution.

History and Significance of Hôtel des Douanes

The Hôtel des Douanes was constructed between 1905 and 1907, designed by architect Ernest Van Humbeek and engineer Jules Zone. It played a pivotal role as the administrative heart of Brussels’ customs operations, reflecting the city’s importance as a European trade hub. Unique in Belgium for its dedicated customs function, the building quickly became a symbol of industrial progress and urban growth. Recognized for its historic and architectural value, it has been officially protected as a heritage site since August 19, 2024 (Tour & Taxis; Nextensa).

Architectural Heritage and Design

Origins and Context

Designed in the Belgian industrial style of the early 20th century, the Hôtel des Douanes combines reinforced concrete with striking orange brick, blue and white stone accents, and a slate roof. Its location near the Brussels canal and Gare du Nord underscores its strategic role in goods clearance and trade (Nextensa; archi2000.be).

Structural Features

The building’s façade stretches 120 meters in length and is divided into 27 identical bays. Central to its design is the impressive double-height banking hall, featuring a glass roof, steel columns, granite staircases, and intricate woodwork—elements that have been carefully preserved through renovations (archi2000.be; Nextensa PDF).

Renovation and Sustainability

Major renovations in 2008, 2016, and 2022–2023 have restored the Hôtel des Douanes while introducing state-of-the-art sustainability features. The building now boasts certifications such as BREEAM Excellent, WELL Platinum, and DGNB Gold, thanks to innovations like geothermal heating/cooling, solar panels, rainwater harvesting, and EV charging infrastructure. This approach positions the Hôtel des Douanes as a model for sustainable heritage renovation in Belgium (Planet Business; Skift Meetings).

Visiting Information: Hours, Tickets, Accessibility

Visiting Hours: The Hôtel des Douanes is open to the public during special events and guided tours, usually from 10:00 AM to 6:00 PM on weekends and select weekdays. Hours may vary, so always check the official Tour & Taxis website or Tour & Taxis app for up-to-date information.
Tickets: Entry is generally free during public events; some exhibitions or private functions may require tickets. Booking details and current prices are available online.
Guided Tours: Regular guided tours provide insights into the building’s history, architecture, and role within Tour & Taxis. Tours can be booked via the website or app.
Accessibility: The building is fully wheelchair accessible, with ramps, elevators, accessible restrooms, and reserved parking.

Events, Tours, and Modern Use

Today, the Hôtel des Douanes offers approximately 6,400 square meters of flexible space across three floors and a 1,500-square-meter basement. Its double-height banking hall, a highlight of the complex, can accommodate up to 3,000 people for special occasions. The venue regularly hosts art exhibitions, fairs, cultural markets, and private events, with guided tours often available alongside.

The building currently serves as office space for organizations such as Publicis Groupe, reflecting the broader trend of creative and professional enterprises choosing heritage settings within Tour & Taxis (Wikipedia: Tour & Taxis).

Integration with Tour & Taxis Site

The Hôtel des Douanes is a key part of the Tour & Taxis “5-minute city” vision—a dynamic urban environment blending work, leisure, culture, and green spaces. Alongside restored warehouses like the Gare Maritime and Royal Depot, it contributes to a lively ecosystem rich in shops, restaurants, event venues, and public parks (Nextensa; Wikipedia: Tour & Taxis).

Getting There: Location and Transport

Address: Rue Picard 1/3, 1000 Brussels, within the Tour & Taxis district.
Public Transport: Easily accessible via Brussels Metro line 6 (Tour & Taxis station), tram lines, and several bus routes. Proximity to Gare du Nord also facilitates arrival by train.
By Car: On-site and nearby parking available, including EV charging. Public transport is recommended to avoid city center congestion.
By Bike: Cycle paths connect the site to the city center and canal; shared bike stations are close by.
Accessibility: The area and building are wheelchair accessible, with facilities for visitors with reduced mobility (visit.brussels).

For self-guided exploration, download the free Tour & Taxis app offering audio guides and historic photos.

Nearby Attractions

Gare Maritime: A renovated freight station featuring a vibrant food market and cultural events.
Royal Depot and The Sheds: Architecturally significant former warehouses now hosting shops and restaurants.
Brussels Canal: Scenic cycling and walking paths.
Atomium: The city’s iconic modernist landmark, a short tram ride away.
Grand Place and City Hall: Historic heart of Brussels, easily reached by public transport.
Museums and Galleries: Brussels City Museum, Belgian Comic Strip Center, and Horta House nearby.

Visitor Facilities and Practical Tips

Tourist Information: Offices at Place Royale and the Grand Place offer maps, multilingual staff, and personalized advice (visit.brussels).
Cloakrooms/Lockers: Free lockers at City Hall for small belongings.
Accessibility: Ramps, elevators, and accessible restrooms available; certain metro stations equipped with lifts.
Public Holidays: Many institutions close on major holidays (e.g., New Year’s, Belgian National Day, Christmas).
Language: French, Dutch, and English widely spoken; signage is trilingual.
Weather: Pack for changeable conditions; rainwear is advised.
Brussels Card: Consider purchasing for free museum entry and public transport discounts (visit.brussels).
Low Emission Zone: Check vehicle compliance before driving (visit.brussels).
Local Etiquette: Greet with “Bonjour” or “Goedendag”; tipping is appreciated but not obligatory.

FAQ – Frequently Asked Questions

Q: What are the Hôtel des Douanes visiting hours?
A: Generally open during special events and guided tours, typically 10:00 AM–6:00 PM. Check the official website for current schedules.

Q: Is there an entry fee?
A: Entry is usually free during public events; some exhibitions or private events may require tickets.

Q: Can I book a guided tour?
A: Yes, guided tours are available by appointment or during scheduled events. Self-guided audio tours are offered via the Tour & Taxis app.

Q: Is the building wheelchair accessible?
A: Yes, with ramps, elevators, accessible restrooms, and reserved parking.

Q: How do I get there using public transport?
A: Metro line 6 (Tour & Taxis station), tram lines, and buses serve the site. Gare du Nord is nearby for train arrivals.

Q: Are there other attractions nearby?
A: Yes, including Gare Maritime, Royal Depot, Atomium, Grand Place, and several museums.

Conclusion and Call to Action

The Hôtel des Douanes is a shining example of Brussels’ dedication to preserving its industrial heritage while embracing sustainability and modern urban life. From its striking architecture to its vital role in the Tour & Taxis ecosystem, it offers visitors a unique and enriching experience. Plan your visit to explore its history, attend special events, and discover the surrounding Canal District before the current public access phase concludes in 2027.

Stay up to date on visiting hours, events, and guided tours by visiting the Tour & Taxis website and downloading the Tour & Taxis app. For more travel tips and personalized itineraries, download the Audiala app and follow us on social media for exclusive content and real-time updates.